DESCRIPTION Are you passionate about being a part of a team where your work has meaningful impact on communities? Do you get excited about building in an ambiguous green field environment? Are you looking for an opportunity to support Amazon’s continued ability to deliver smiles in communities? Amazon Community Operations focuses on ensuring that Amazon has a net positive impact and enriches every community where we operate. We are hiring a Program Manager who will strengthen the connection between Amazon's operations and the local communities through our probono service offerings, events, and communication initiatives. Key job responsibilities
Key job responsibilities
- Establish new relationships and build long-term strategic partnerships with non-profit and community partners
- Build and Operationalize programs in desired geographies, deeply understanding community needs, partner recruitment, forecasting, reporting, and internal/external content creation.
- Develop data-driven narrative proposals for new initiatives, evolving programs, and mechanisms to solve customer and partner needs.
- Regularly contribute to Strategy and Planning docs as well as WBRs, MBRs and QBRs
- Control and optimize geographic budgets while driving measurable improvements in return on investment (ROI).
- Regularly contribute to Strategy and Planning docs as well as WBRs, MBRs and QBRs
- Event planning and support for both partner and Amazon led community-facing events
- Coordinate high-level discussions between partners and CommOps leadership that drive towards shared goals and new innovations that aim to uplift communities. 10-20% travel per quarter
Internal job description BASIC QUALIFICATIONS Basic qualifications
Experience in program or project management




Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Completed Bachelor’s Degree in Business, Social Work, Public Administration, or equivalent education/experience
Relevant experience working directly with the Federal, State, and Governments, Non-Profits, and strategic partners.
Demonstrated experience in account management, and owning customer facing communication including leading in-person or remote customer meetings, product demonstrations, or trainings.
Demonstrated experience supporting the design, implementation, and optimization of cross-functional initiatives at scale
Experience in content creation PREFERRED QUALIFICATIONS Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Spanish and/or Italian language and marketplace proficiency
MBA or Master degree in related disciplines
Good communication and interpersonal skills
Demonstrated ability to plan and execute initiatives/portfolio with competing priorities to successful implementation
Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives Experience with running social media posts
Experience using Excel. Job details
- ITA, MI, Milan
- Last Mile Delivery
- Project/Program/Product Management-Non-Tech

📌 Sr Program Manager Amazon Local Good, Community Operations (Milano)
🏢 Amazon.Com
📍 Milano