Location: Lisbon, Portugal

Work Model: Remote, Portugal-based

Employment Type: Full-time

Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .

In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

- Provide technical customer service and support
- Identify, troubleshoot, and resolve customer issues efficiently
- Handle customer inquiries and complaints with professionalism, empathy, and patience
- Clearly explain technical solutions to customers
- Track customer issues and ensure accurate documentation
- Follow up on cases until resolution




- Maintain a positive customer experience and build customer loyalty

Requirements

- Fluent in Italian and English
- Tech-savvy and comfortable handling technical inquiries

Strong communication skills

- Good problem-solving ability and quick thinking
- Detail-oriented and able to track issues properly
- Empathetic, patient, and customer-focused
- Able to stay calm and focused in high-pressure situations
- Previous customer service experience is preferred
- Previous sales experience is a plus, but not mandatory

Benefits

- Competitive Salary
- Remote work model, based in Portugal
- Relocation support provided

Interested candidates are welcome to apply by submitting their updated CV to [email protected]

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.

📌 Italian-Speaking Customer Support - Relocate to Portugal (Napoli)
🏢 Cbtalents
📍 Napoli