PPG is looking for a Customer Quality Engineer (CQE) to join our Automotive organization. This position plays a critical role as the primary interface between customers and PPG operations, ensuring timely resolution of quality concerns and driving continuous improvement initiatives across the organization. The CQE acts as the link between Technical, Sales, Supply Chain, Manufacturing and Quality teams, leading Root Cause Analysis activities and coordinating cross‑functional teams to ensure robust corrective and preventive actions are implemented.

This is a customer‑facing role with exposure to major OEMs such as Ferrari, Stellantis and other key automotive customers, offering a unique opportunity to combine technical expertise, customer interaction and operational improvement. Serve as the primary customer interface for quality concerns, customer claims and technical escalations. Manage customer line issues and ensure effective traceability, investigation and resolution of complaints.

Lead and facilitate Root Cause Analysis (RCA) activities using structured problem‑solving methodologies. Coordinate cross‑functional teams including Manufacturing, Process Engineering, Technical Laboratory, Planning, Warehousing and Supply Chain. Prepare and present customer reports, including 8D reports, A3 reports, technical presentations and action plans.

Support customer audits, site visits and quality reviews. Ensure compliance with customer‑specific requirements and automotive quality standards. Maintain and improve quality documentation, including FMEA, Control Plans and risk mitigation activities.

Monitor quality KPIs and customer scorecards through customer portals. Promote continuous improvement initiatives focused on customer satisfaction, process optimization and reduction of quality incidents. Bachelor's or Master's Degree in Chemistry.

Strong interest in the automotive industry and customer‑facing quality roles.

Fluent

English, both written and spoken. Excellent communication and stakeholder management skills. Previous experience in quality,



manufacturing, laboratory or automotive environments. ~ Knowledge of automotive quality standards and customer‑specific requirements. ~ 8D Methodology ~5 Why Analysis ~ FMEA ~ IATF 16949 ~ ISO 9001 Lean Six Sigma Green Belt certification or willingness to obtain it.

Internal

Auditor certification (IATF 16949). We are seeking a highly motivated individual who enjoys investigating complex technical issues, working directly with customers and collaborating with multidisciplinary teams to drive sustainable solutions. Customer‑oriented mindset.

Ability to work effectively with senior stakeholders and customers. Project management and organizational skills. Ability to influence and motivate cross‑functional teams without direct authority. Continuous improvement mindset and passion for operational excellence.

Exposure to leading automotive OEM customers. International environment with approximately 30% European travel. Structured onboarding and training program. Opportunity to develop expertise in Automotive Customer Quality.

Strong interaction with Operations, Technical, Manufacturing and Commercial teams. Join PPG and help us drive customer satisfaction, operational excellence and continuous improvement across our Automotive business. Na PPG, reunimos equipes para acelerar a colaboração e o desenvolvimento de carreira, com trabalho presencial de segunda a quinta‑feira e a oportunidade de trabalhar remotamente nas sextas‑feiras, sendo flexível.

Os horários podem variar conforme o local. A PPG oferece igualdade de oportunidades a todos os candidatos e colaboradores. Oferecemos a oportunidade de crescer e desenvolver sua carreira em um atmosfera que proporciona um local de trabalho gratificante para os funcionários, cria um ambiente de aprendizado contínuo e valoriza as ideias e a diversidade dos outros.

Todos os candidatos qualificados receberão consideração para emprego sem distinção de sexo, gravidez, raça, cor, credo, religião, origem nacional, idade, deficiência, estado civil, condição de veterano, orientação sexual, identidade ou expressão de gênero.

📌 Customer Quality Engineer Junior (f/m/diverse) (Quattordio)
🏢 PPG Industries (UK
📍 Quattordio