Position Purpose

To provide warm, professional, and efficient service to guests from arrival through departure, ensuring a positive experience throughout their stay while following the service standards of Viva V Samaná by Wyndham.

This position is also suitable for junior candidates with strong potential, a service-oriented attitude, and a willingness to learn and grow professionally within the Front Office department.

Main Responsibilities

- Welcome and assist guests in a friendly and professional manner.
- Perform check-in and check-out procedures according to established standards.
- Verify reservations, guest information, room assignments, and required documentation.
- Provide accurate information about hotel services, schedules, restaurants, activities, and facilities.
- Assist guests with requests, questions, and needs throughout their stay.
- Follow up on guest concerns and coordinate with the appropriate departments for resolution.
- Maintain effective communication with Housekeeping, Guest Service, Reservations, Security, Maintenance, and other operational departments.
- Handle telephone calls and internal guest communications professionally.
- Keep guest information and records updated in the hotel management system.
- Properly manage room keys, key cards, and Front Desk documentation.
- Assist with room changes, stay extensions, and special requests.
- Immediately report relevant incidents or situations that may affect guest satisfaction to the supervisor.
- Participate actively in departmental training and development programs.
- Maintain an excellent professional appearance and attitude at all times.
- Follow company and Wyndham standards regarding quality, service, safety, and confidentiality.

Candidate Profile

- High school diploma required.




- Technical or university studies in Hospitality, Tourism, Business Administration, or related fields are preferred.
- Extensive previous experience is not required; we are looking for candidates with potential and a strong willingness to learn.
- Previous customer service experience is considered an advantage.
- Basic computer skills.
- Ability and willingness to learn hotel management systems.
- Availability to work rotating shifts, weekends, and public holidays.

Languages

- Spanish: Excellent spoken and written level.
- English: Conversational level required.
- French, Italian, German, or other languages are considered an advantage.

Key Competencies

We are looking for someone who is:

- Friendly and service-oriented.
- Positive and eager to learn.
- Confident and professional when interacting with guests.
- Organized and responsible.
- Able to work under pressure while maintaining a positive attitude.
- Detail-oriented.
- Proactive and solution-focused.
- A strong team player.
- Interested in developing a career in the hospitality industry.

What We Offer

- Opportunity to join an international hotel company.
- Training and support during the learning process.
- Professional development within Front Office and Hotel Operations.
- Experience working in an international resort environment with guests from different nationalities.
- Dynamic and multicultural workplace.
- Opportunities for career growth within the organization.

Location

Viva V Samaná by Wyndham
Samaná, Dominican Republic

Position Type

Full-time – Hotel Operations – Rotating Shifts

We are looking for attitude, passion for service, and a willingness to grow. Experience can be developed; genuine hospitality starts from day one.

Job Type: Full-time

Pay: From €500.00 per month

Work Location: In person

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