ppbStart: ASAP /b /ppbSalary: Negotiable /b /ppbLanguages: Italian and English /b /ppbLocation: Milan /b /ppMy client is an iconic luxury venue in Milan and is seeking an exceptionalbGeneral Manager /bto lead its operations, guest experience, commercial performance, and people strategy. /ppThis is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease. /ppThe successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan’s most prestigious environments. /ph3Role Purpose /h3pThe General Manager will have overall responsibility for the venue’s day-to-day operation, financial performance, service culture, reputation, and long-term development. /ppThis role requires a highly visible and hands-on leader who is present on the floor, knows the venue’s guests and team members personally, anticipates needs before they are expressed, and ensures that every interaction reflects the standards of an iconic luxury destination. /ppOutstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence. /ph3Key Responsibilities /h3pGuest experience and luxury standards /pulliCreate a consistently exceptional and highly personalised guest experience across every area of the venue. /liliBuild genuine relationships with regular, influential, and high-profile guests, remembering preferences, occasions, and personal details. /liliEnsure guests are welcomed with warmth, discretion, confidence, and effortless professionalism. /liliPersonally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements. /liliAnticipate guest needs and resolve concerns quickly, discreetly, and generously. /liliEstablish service standards that are refined, natural,



and never mechanical. /liliEnsure every detail—from arrival and ambience to farewell, is delivered with precision. /li /ulh3VIP and high-profile guest management /h3ulliAct as the senior point of contact for VIP guests, owners, celebrities, international visitors, and strategic partners. /liliDevelop trusted relationships with private offices, luxury brands, concierge services, hotels, embassies, corporate clients, and influential local networks. /liliManage confidential information with absolute discretion. /liliCoordinate bespoke arrangements, security requirements, privacy expectations, and personalised experiences. /liliProtect the venue’s reputation by responding calmly and decisively to sensitive or high-pressure situations. /li /ulh3Operational leadership /h3ulliTake full responsibility for the smooth, efficient, and profitable operation of the venue. /liliLead all operational departments, including front-of-house, food and beverage, events, guest relations, reservations, finance, security, and facilities. /liliEstablish and maintain operating procedures, quality standards, service protocols, and performance controls. /liliRemain highly visible during peak periods, major events, VIP visits, and operationally sensitive moments. /liliEnsure consistent coordination between departments and eliminate gaps in communication. /liliMaintain the highest standards of presentation, cleanliness, ambience, safety, and maintenance. /liliUse guest feedback, operational data, and team insight to drive continuous improvement. /li /ulh3Leadership and people development /h3ulliLead, inspire,



and develop a large multicultural team with clarity, respect, and consistency. /liliBuild a culture of accountability, pride, discretion, warmth, and service excellence. /liliSet clear expectations and ensure that every team member understands the venue’s standards. /liliRecruit, coach, mentor, and retain high-performing managers and frontline colleagues. /liliDevelop strong department heads and create clear succession plans. /liliEnsure training is practical, continuous, and aligned with the venue’s luxury service philosophy. /liliRecognise exceptional performance while addressing underperformance fairly and promptly. /liliLead by example through personal presence, composure, energy, and professional conduct. /li /ulh3Commercial and financial performance /h3ulliOwn the venue’s budget, PL, revenue performance, cost control, and profitability. /liliDevelop commercial strategies that strengthen revenue, average spend, repeat visitation, and client loyalty. /liliWork closely with Sales, Marketing, Revenue, and Events teams to maximise business opportunities. /liliMonitor financial performance, labour costs, productivity, purchasing, and supplier relationships. /liliIdentify opportunities to improve margins without compromising the guest experience. /liliPresent regular performance updates and strategic recommendations to ownership or the executive board. /li /ulh3Brand and reputation /h3ulliSafeguard and enhance the venue’s position as one of Milan’s leading luxury destinations. /liliEnsure all guest touchpoints reflect the venue’s identity, values, and level of prestige. /liliCollaborate with marketing and communications teams on brand positioning, partnerships, events, and public relations. /liliMaintain strong relationships with the local luxury, fashion, business, cultural, and hospitality communities. /liliMonitor guest feedback, media coverage, social reputation, and market developments. /li /ulbr/ /p #J-18808-Ljbffr

📌 General Manager (Milano)
🏢 Corecruitment
📍 Milano