ph3I.
MAIN PURPOSE OF THE JOB /h3pThe position aims to support both the Formalities Department and the Operations Technical Departments within the extended Ligurian area by acting as a key point of contact for the implementation of current formalities, operational and technical duties.
The role ensures the highest service standards through a variety of daily tasks, contributing to the successful fulfilment of clients' requests, the Company's global operations, management directives and overall performance targets.
/ph3II.
DUTIES AND RESPONSIBILITIES /h3pUnder the responsibility of Area Managers /ppII.1
CLIENTS: Focal point for communication with designated vessels at any time /ppPRE-ARRIVAL /ppCompletion of all sanitary, immigration formalities and port clearances.
/ppOpening protocol number allowing cost allocations.
/ppPreparation and anticipation of any services required by clients.
/ppCoordination and support for operational and technical requests prior to vessel arrival.
/ppARRIVAL STAY /ppWelcome vessel on site.
/ppFollow-up of all formalities during the yacht's stay.
/ppOS data entry of service costs and charges according to the correct protocol number.
/ppSupport the Operations and Technical Departments by coordinating suppliers, assisting with technical interventions, logistics, deliveries and any operational requirements requested by the client or internal teams.
/ppDEPARTURE /ppCollect all suppliers' invoices related to the services provided.
/ppTransmit the complete file, including all supporting documents, to the Invoicing Department within a maximum of 7 days after the vessel's departure.
/ppEnsure all operational and technical activities have been properly completed and reported before closing the file.
/ppII.2
OFFICE:



Permanent duties /ppCross-check internal compliance tools.
/ppProvide administrative and operational support to the Formalities, Operations and Technical Departments as required.
/ppThe overall content of duties is subject to re-evaluation according to the agency workload.
/ppMaintain strict confidentiality of all company and client information at all times.
/ph3III.
QUALIFICATION REQUIREMENTS /h3pBilingual in English and Italian (written and spoken).
/pp2 or more years of maritime/yachting agency experience.
/ppCertificate of higher education.
/ppDriving licence B (A licence for 125cc scooter is a plus).
/ppProficiency in Microsoft Office Suite.
/ppProficiency in internal database tools.
/ppOnboard experience is a plus.
/ph3IV.
SKILLS AND EXPERIENCE /h3pExcellent organizational and time management skills.
/ppExcellent interpersonal and communication skills (both verbal and written).
/ppMulti-cultural and cross-cultural awareness and experience.
/ppAbility to work independently as well as within a team.
/ppCustomer service and luxury sector experience is a plus.
/ppAbility to manage multiple priorities across formalities, operational and technical activities.
/ph3V.
KEY BEHAVIORS /h3pAccountability and flexibility in duties.
/ppProactive attitude and strong problem-solving skills.
/ppPolite and professional behaviour.
/ppTeam player with a collaborative spirit.
/ppWillingness to support different departments according to operational needs.
/ppFull flexibility to work outside standard office hours (emails, WhatsApp and phone calls), subject to customer and service requirements during the season (May-October).
/ppClean corporate uniform must be worn at all times while on duty.
/p /p #J-*****-Ljbffr

📌 Assistant Yacht Agent (Genova)
🏢 Luise Yachting Riviera
📍 Genova