Job Description:
We are seeking a dependable and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and delivering high-quality service throughout the travel planning process.
In this position, you will help respond to customer inquiries, provide travel-related information, and support a positive customer experience from start to finish.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and online platforms
- Assist customers with travel-related questions and general support
- Provide accurate information regarding destinations, policies, and procedures
- Maintain professional, courteous, and timely communication




- Follow company service standards and operational guidelines
- Document customer interactions as required

Qualifications:
- Strong written and verbal communication skills
- Customer service experience preferred, but not required
- Ability to work independently and manage time effectively
- Comfortable using computers and online systems
- Detail-oriented with a customer-first approach
- Interest in the travel industry is a plus

What We Offer:
- Training and ongoing support
- Flexible scheduling options
- Opportunities for growth within the travel industry
- Supportive and collaborative team environment

📌 Customer Service Representative – Travel Industry (Desenzano del Garda)
🏢 HB Travels
📍 Desenzano del Garda