We are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end?to?end aftersales service relationship with key B2B customers across the automotive sector.
In this role, you will act as a strategic partner and operational reference point , ensuring high service performance and customer satisfaction. You will coordinate cross?functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high?quality service solutions.
This position combines account management, service consulting, and performance analytics , with a strong focus on continuous improvement and customer experience excellence.
KEY RESPONSIBILITIES Account Management & Customer Relationship Act as the main point of contact for B2B customers on all aftersales service topics
Build and maintain strong, trust?based relationships with key stakeholders (fleet, leasing, rental companies)
Ensure clear, proactive, and professional communication aligned with client expectations
Serve as the operational interface between customers, Call Center, and internal teams
Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet)
Monitor open cases, ensure timely resolution, and proactively escape when needed
Process Optimization & Consulting Analyze end?to?end aftersales processes and identify improvement opportunities
Provide consultative support to optimize workflows and service efficiency
Support customers in adopting and effectively using digital service tools




Performance Monitoring & Reporting Track KPIs and service performance using dashboards and reporting tools
Prepare and present insights during customer reviews, performance meetings, and workshops
Define improvement actions and monitor their implementation and impact
Continuous Improvement & Customer Insights Contribute to the evolution of aftersales service models and processes
Collect and share customer feedback and market insights to support business development
WHO YOU ARE Bachelor's Degree in Business Administration, Engineering, or related fields
3–5+ years of experience in B2B Account Management, Aftersales, or Key Account roles
Previous experience with fleet, leasing, rental, or mobility providers is a plus
Good understanding of pricing logic and aftersales profitability models
Familiarity with CRM systems, reporting tools, and performance dashboards
Knowledge of automotive service processes, parts, and maintenance operations
Strong communication, negotiation, and stakeholder management skills
Customer?oriented mindset with a partnership approach
Analytical, structured, and business?driven thinking
Ability to manage multiple stakeholders and complex accounts
Proactive, autonomous, and well?organized
Comfortable working in cross?functional and international environments
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
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📌 NationalB Aftersales & Fleet Account Lead (Torino)
🏢 Altro
📍 Torino