Customer Excellence Lead Italy
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women’s health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. We’re seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren’t afraid to take intelligent risks. This position is based in Milan and will require on-site work.
Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Lead Customer Excellence for the Affiliate with a broad focus on customer engagement, driving capability building across the entire field commercial function. Design and deliver training, coaching and development programmes for the field function, starting from the goal of maximising customer engagement excellence and putting the field force in the best possible position to do their job well.
Ensure alignment between Region/Global priorities and their implementation at local level, for flawless local execution
Proven experience in Customer Excellence and in developing commercial capabilities within Pharma or another highly regulated sector.
Strong skills in instructional design, training delivery and project management.
market dynamics and local needs (familiarity with how Sales Reps and Area Managers work is a plus).
Ability to read commercial KPIs and translate them into concrete development plans.




Excellent relationship-building and influencing skills, able to work cross-functionally with Sales, Marketing, Medical and HR.
Excellent written and spoken English.
Prior experience in a role interfacing with Region/Global.
Bachelor degree required; postgraduate qualifications or certifications in coaching/L&D; are a plus or equivalent.
Prior experience in Customer Excellence, capability building, sales and/or field force management roles within Pharma (preferred).
Solid understanding of customer needs and local market dynamics, combined with exposure to commercial training programmes.
Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients’ lives worldwide.
Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you’ll have the opportunity to shape the future of healthcare.
Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.
Innovation
Benefits
Final compensation will be determined based on a variety of factors including, but not limited to skills, experience, and organisational internal equity considerations.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn’s support team through LinkedIn Help.

📌 Customer Excellence Lead Italy (Milano)
🏢 Astellas Pharma
📍 Milano