At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At Thompson Rome by Hyatt, looking for a proactive, hands‑on, and guest‑focused Front Office Shift Leader to oversee front office operations during assigned shifts, able to inspire guests and colleagues through knowledge, storytelling, and refined service.

About the role:

The Front Office Shift Leader is responsible for supervising front office activities during assigned shifts, supporting team members, and acting as a key point of contact for both guests and management. This role ensures service consistency, operational efficiency, and a positive team culture while maintaining the highest standards of guest satisfaction.

Responsibilities

Administration
- Supervise front office operations during assigned shifts, ensuring full compliance with hotel policies and procedures.
- Maintain accurate records of daily operations, guest feedback, and team performance.




- Support the development of shift schedules and manage staffing levels to meet operational needs.
- Ensure clear and effective communication between team members and management.

Customer Service
- Ensure all front office team members deliver exemplary service in line with the hotel’s brand standards.
- Handle guest inquiries, special requests, and complaints promptly, professionally, and effectively.
- Engage with guests to gather feedback and continuously enhance service delivery.
- Support departmental budget management and cost control during assigned shifts.
- Monitor revenue performance and report any variances, suggesting strategies to optimize profitability.
- Ensure accurate handling of cash, billing, and payment transactions by front office staff.

Operations
- Oversee daily front office operations to ensure consistency, quality, and operational efficiency.
- Conduct regular inspections of the front office area to maintain high standa

📌 Front Office Shift Leader (Roma)
🏢 Thompson Rome
📍 Roma