Overview
Head of Sales and Customer Experience role at WeRoad
ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES
Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland. With 200 team members and 3K Travel Coordinators, we’re a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide. We’re on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. Sounds exciting? Before you apply, please read throughour Cultural Manifesto ?
About the role
JOB TITLE: Head of Sales and Customer Experience
LOCATION: Milan (Hybrid)
TYPE OF CONTRACT: Permanent, Full Time
SALARY RANGE: up to €70K gross + premio
What you’ll do
- Own the end-to-end Sales & Customer Experience strategy for our markets, from the very first user interaction to their entire journey. Design a coherent and holistic journey across every touchpoint (calls,



WhatsApp, emails), with a strong coordination with the CRM team and Consumer Tech Ops
- Guide the team to deliver top-notch consumer assistance quality, always delivering the WOW factor and be able to reach high targets of sales conversion, SLAs and consumer satisfaction levels.
- Manage, motivate and develop the Sales & Customer Operations team, currently counting 15 FTEs.
- Pull team development and technology levers to balance the value of team interaction and AI/tech platform scalability and efficiency.
- Set up continuous sales and post-sales trainings to keep improving our team in supporting WeRoaders and offering the best caring initiatives in case of unmatched travel experience.
- Coordinate with CRM team to develop retention and engagement strategies for past WeRoaders by analyzing cohorts and tailoring lifecycle communications and win-back actions.
- Manage tour offering from a sales & cu

📌 Head of Sales and Customer Experience (Milano)
🏢 Weroad
📍 Milano