What You Can Expect
- Prepare accurate and timely quotations for customers.
- Conduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team.
- Identify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development.
- Maintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business.
- Acquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives.
- Manage customer accounts with a commercial and customer-oriented approach:
- Work closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention.
- Communicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility.




- Analyze customer portfolio performance, identify risks, and monitor “Shipping Cuts” (lost customers) to implement corrective actions.
- After acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up.
- Record all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches.
- Participate in all company-provided sales trainings.
- Be able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed.

What You Bring
- Bachelor’s degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related field
- Experience in inside sales, customer service, or freight forwarding/logistics sales
- Knowledge of Air & Sea Import/Export

📌 Inside Sales Specialist (Campogalliano)
🏢 Rhenus Logistics
📍 Campogalliano