About the RoleTake on a senior leadership role as a Director in Customer Success, where you will provide strategic direction to high-level professionals and senior managers. You will be responsible for the performance and results of a significant area, ensuring our customers achieve their desired outcomes and remain satisfied with our products and services.
Responsibilities
- Lead senior managers and high-level professionals within the Customer Success function.
- Drive the strategic vision for customer success across the organization.
- Oversee the execution of strategic customer success initiatives.
- Ensure the alignment of customer success objectives with corporate goals.
- Monitor and enhance the overall customer experience.
- Guide the development and implementation of scalable customer success processes.
- Establish performance metrics and ensure continuous improvement.
- Advocate for customer requirements in senior leadership discussions.
- Develop and maintain critical customer relationships to foster loyalty.




- Lead organizational change efforts to improve customer success capabilities.

Skills
- Visionary Leadership: Ability to set and communicate a strategic vision.
- Organizational Strategy: Skills in aligning departmental goals with corporate strategy.
- Influence and Advocacy: Proficiency in advocating for customer needs at the highest level.
- Process Engineering: Expertise in designing and implementing scalable processes.
- Performance Leadership: Skills in setting and overseeing performance standards.
- Customer Experience Design: Knowledge of designing exceptional customer experiences.
- Cross-Functional Leadership: Comprehensive skills in leading cross-functional initiatives.
- Change Leadership: Ability to drive and manage change effectively at an organizational level.

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📌 Director, Customer Success (Milano)
🏢 Wolters Kluwer
📍 Milano