WHAT YOU WILL DO

· You will play a key role in shaping the guest ashore experience while driving onboard revenue, turning every interaction into value through your sales mindset and passion for people.

· You will inspire guests and boost sales by promoting tailored shore excursions, leveraging your product knowledge and interpersonal skills to maximize conversion and exceed KPIs.

· You will own the full guest journey at the MyTours desk, acting as a trusted advisor, adapting your approach to diverse guest profiles, and identifying upselling opportunities.

· You will support excursion operations to ensure a smooth and high-quality experience, contributing to coordination, organization, reporting, and continuous performance improvement.

· You will deliver excellence by proactively managing guest feedback, resolving issues, and ensuring safe, seamless, and memorable experiences.

· You will contribute to back-office activities, including handling special requests, tracking sales data and supporting decision-making

· You will join excursions when needed to monitor quality,



resolve issues and ensure high guest satisfaction

WHO YOU ARE

Required

You bring experience in sales or guest-facing roles, with a strong drive to grow in an international, fast-paced environment where communication, cultural awareness, and a results-driven mindset make the difference in promoting unique shore experiences.

· Secondary school education in tourism, languages or related fields

· Some experience in direct sales

· Strong communication and interpersonal skills, with a natural ability to engage Guests

· Sales mindset with confidence in promoting products or services

· Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency

· Good knowledge of MS Office tools (Word, Excel, PowerPoint)

· Positive attitude, curiosity, flexibility and team spirit

Nice to have

· Experience in multicultural or international environments

· Exper

📌 Land Experience Seller (Genova)
🏢 Costa Crociere
📍 Genova