Main duties and responsibilities
Verify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant’s policies, guidelines and procedures
Collaboration with Lounge Florence, if needed, on activities related to the role of Associate Lounge Assistant.

Main KPIs
Number of refunded transactionsRefunding mistake ratioReporting and collaboration
Reporting line: Issuing & Refund Coordinator Mainly cooperates with:Peers at same and other Refund/Downtown PointsQuality AssuranceProcessingRefund & Security ManagerMerchants’ staffSales organizationBackground and Education
Helpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful:



experience in managing tillsHelpful: airport, retail or front office experienceHelpful: customer service experienceSpecific skills and knowledge
Must be fluent in English.Other helpful languages in order of relevance: Chinese, Russian, ArabicMust be dedicated to service and customer satisfactionMust be experienced in using office softwareMust be trustworthy to handle large amounts of cashMust have a clean criminal recordMust be able to handle stressMust be nimble but thoroughMust be a good team playerMust be flexible in terms of working hoursPrevious working experience is a plus

📌 Seasonal Issuing (Firenze)
🏢 Global Blue
📍 Firenze