ECS is a newly established multi-country, multi-brand, omnichannel coffee player within the Lavazza Group. We are looking for a Process Improvement Specialist to join the ECS BusinessPMO team. The ideal candidate will be responsible for understanding how our business operates end-to-end, identifying inefficiencies, and translating insights into concrete improvement initiatives. This role requires strong analytical and organizational skills, a structured mindset, and the ability to collaborate effectively with cross‑functional teams and senior stakeholders.

What you’ll do
- End-to-end process mapping: Document business processes across functions, identifying the tools used at each step, the data flows, and the relevant process owners.
- Pain point identification: Engage with stakeholders and analyze processes to surface inefficiencies, bottlenecks, manual workarounds, and opportunities for improvement.
- Prioritization & initiative design: Assess pain points based on impact, effort, and strategic relevance,



then design targeted improvement initiatives with clear objectives and expected benefits.
- Implementation planning: Build actionable roadmaps to bring initiatives to life defining milestones, owners, dependencies, and success metrics, and support execution.
- Stakeholder management: Act as a trusted partner for business functions, facilitating workshops, alignment sessions, and progress reviews.
- Continuous improvement culture: Contribute to building a structured approach to process excellence within the organization.

Qualifications
- Bachelor's degree in Business, Economics, Engineering, or a related field. Master's degree is preferred.
- 3-4 years of previous experience in process improvement, business analysis, management consulting or PMO roles, with proven process mapping expertise.
- Strong analytical and problem‑solving skills, with the ability to translate complex processes into actionable solutions.
- Solid project management capabilities and ability

📌 ECS Process Improvement Specialist (Milano)
🏢 Luigi Lavazza
📍 Milano