Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Concierge Agent to join our Concierge Team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.

He/she will reports a Head Concierge.

Main duties & responsibilities
- Warmly welcome guests and proactively offer assistance, ensuring their comfort and satisfaction from arrival to departure. Provide comprehensive and insightful recommendations on local attractions, dining, shopping,



cultural events, and hidden gems.
- Skillfully make reservations and arrangements for restaurants, transportation (taxis, private cars, boats), excursions, spa treatments, and other bespoke services.
- Maintain an extensive network of contacts with local businesses, vendors, and service providers to secure preferred access and exceptional experiences for guests.
- Handle guest inquiries and requests with the utmost professionalism, discretion, and efficiency, no matter how unique or challenging.
- Manage guest mail, messages, and packages with care and precision.
- Collaborate closely with all hotel departments (Front Office, Housekeeping, F&B;) to ensure seamless communication and exceptional service delivery

Requirements
- A minimum of 2 years of experience as a Concierge Agent in a luxury hotel or similar highend hospitality environment;
- Exceptional knowledge of Portofino, the Ligurian

📌 Concierge Agent (Portofino)
🏢 Belmond
📍 Portofino