Wikipedia explains: "Customer success management, or CSM in short, refers to the consistent focus of a company on the success of its customers." At ADDITIVE, this means you do everything you can to ensure that our international hotel customers' expectations of our online marketing services and software products are exceeded. Do you think customer success in 360 degrees? Welcome to the team.
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
We are not actively seeking crew for this position at this time. However, we are still happy to receive your unsolicited application.
Regardless of background, age, gender, sexual orientation, or disability, we welcome individuals who are the right fit for our organization.
Location: Lana
Working method: Presence, Hybrid
Employment: Full-time
Responsibilities
At ADDITIVE, the Customer Success Management team works proactively to ensure the success of our hotel customers.
The aim is to develop comprehensive strategies for the greatest possible success of our customers and to solve problems before they arise.
As a Customer Success Manager, you will not only oversee innovative marketing campaigns. You anticipate trends and key developments in the marketplace and align them with customer needs.
You will identify areas for improvement, analyse and develop the next steps to make our online marketing products a success for our customers. You will also go the extra mile with cross‑selling and up‑selling processes.
Must Haves
In addition to strong analytical skills, new team members for this role will have an unbeatable combination of entrepreneurial spirit and customer focus.
Ideally, you will have a highly communicative personality and be an effective conversationalist. You will also have the ability to inspire customers and partners and keep a clear head in the face of challenges.
Keeping up with the latest trends in online marketing a
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