Reporting to Head of Retail, the Store Manager at Leica Store Milanois responsible for leading a team in achieving store sales targets and KIPs and driving highly engaging customer journeys.

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The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers. Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure of operational excellence.

Responsibilities include but are not limited to
Customer Service and Sales

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- Focus on driving sales and business development whilst meeting store KPIs.
- Lead the team in providing the best service and experience possible to every customer.
- Coach the team in building and developing 'customer for life' relationships with customers and understanding and prioritising customer value and needs.




- Support and educate the team in dealing with customer complaints and issues effectively and professionally, securing a positive outcome in line with our brand values.
- Prepare and analyse sales reports and KPIs regularly; create and execute action plans to drive performance.
- Support the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.

Store Operations

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- Monitor and analyse the performance of products to maximise sales opportunities.
- Evaluate stock levels regularly and place orders promptly to secure product availability.
- Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
- Manage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.
- Ensure all cash, POS and other systems procedures are st

📌 Store Manager (Milano)
🏢 Leica Camera Italia
📍 Milano