The roleThe Office Manager oversees the day-to-day administrative operations of the Milan office in collaboration with various stakeholders. The position also provides leadership to non-legal staff, supports strategic global or regional initiatives, ensures the office operates in line with both local and firm-wide policies and develops and maintain relationships with colleagues in other offices and functional departments to promote collaboration.

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Reporting LinesThe Office Manager reports directly to the Global Administrative Services Officer in close collaboration with the Senior Manager, Office Administration, Europe, and operates within a matrixed organizational structure, having multiple dotted reporting lines across different functions or geographic locations.
Essential FunctionsManagement / Human ResourcesWorking in conjunction with the Director of Human Resources, Europe:
- Provide day-to-day oversight of the office,



including direct management of Secretaries and Receptionist(s), and matrix management of other business support personnel as required. (Office Services, IT/AV, and Conference Services teams.)
- Represents the office to firm-wide department management and provides point of contact for communication and coordination.
- Develop, review, update, and implement office policies and procedures to meet both local and firm needs, in collaboration with HR, Finance, OGC, and other departments.
- Collaborates with the HR business partner in managing and resolving non-legal staff performance and employee relations issues i.e. medical leaves, parental leaves, off boarding etc.
- Work with HR business partner and aligned hiring managers to support business support recruitment efforts (proposing recruiting sources, job postings, agency partnerships, LinkedIn outreach, offers, etc.) Participates in the interview process f

📌 Office Manager (Milano)
🏢 Ropes & Gray
📍 Milano