As our (Senior) Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end‑to‑end project management. You will navigate complex client landscapes, align C‑level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.
Se è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito.
Your mission
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- Stakeholder management: Serve as the primary, high‑level liaison and trusted advisor for our Italian customer portfolio
- Project management: Drive the end‑to‑end implementation of our innovative payment process platform from kickoff to final rollout
- Risk mitigation: Identify onboarding bottlenecks proactively and resolve them cross‑functionally through rigorous project tracking
- Training leadership: Lead comprehensive education sessions both remotely and on‑site to ensure seamless product adoption by operational managers
- Account expansion:
Upgrade existing clients to advanced feature sets by continuously demonstrating long‑term strategic value
- Product alignment: Translate direct customer feedback into actionable project requirements for our internal product and engineering teams
Your profile
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- Project expertise: Minimum 5 years of digital multi‑project management, ideally backed by a proven track record of complex software implementations
- Stakeholder skills: Executive presence that allows you to confidently manage, navigate, and negotiate at C‑level, even in tense situations
- Hard skills: Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment
- Workflow management: Structured working style with the ability to orchestrate multiple enterprise‑level projects simultaneously under pressure
- Languages & mobility: Native or bilingual Italian language skills combined with business‑fluent English and a
📌 (Senior) Customer Success Manager Italy (Roma)
🏢 aufinity Group
📍 Roma
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