Job Purpose

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Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‑performing user experience across MSC Cruises’ global offices and terminals.

Key Accountabilities

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- Manage and maintain the company Digital Workplace infrastructure
- Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale
- Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)
- Enforce device security posture, including patching, encryption, and endpoint protection standards
- Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types
- Monitor system performance, proactively troubleshoot issues, and ensure service continuity
- Contribute to the delivery of new office/terminal setups,



including workplace and meeting room standardization
- Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines
- Collaborate with cross‑functional teams to identify and resolve issues impacting end‑user experience
- Ensure compliance with corporate standards, security policies, and operational procedures
- Contribute to continuous improvement initiatives and automation of Digital Workplace processes

Qualifications

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- 5+ years of experience in IT Digital Workplace, or End‑User Computing environments
- Experience in international or distributed IT environments supporting multiple offices and users
- Fluency in English required; additional languages considered an advantage
- Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server
- Hands‑on experience with Intune configuratio

📌 IT Digital Workplace Analyst (Città Metropolitana di Napoli)
🏢 Msc Cruises
📍 Città Metropolitana di Napoli