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The Red Hat Sales team is now seeking a Customer Portfolio Manager (Renewal Sales Specialist) to join us in Italy. In this role, you will be responsible for working on and closing renewal deals in the Enterprise / Strategic space, in cooperation with Account Managers, as well as growing the business. You'll have to become accustomed to complex contracts and bids, as well as dealing with a number of smaller renewals, in order to ensure high Renewal Retention Rates. This role is a great opportunity to work collaboratively with multicultural internal and external teams to improve renewal rates and perform activities that create additional pipeline or upsell/cross-sell solutions that serve both Red Hat and our customers.
Primary Job Responsibilities
Work with your customers to identify renewals, up-sell and cross-sell opportunities, and optimize quality of service, business growth and customer satisfaction
Secure Renewal business by engaging with end users, partners and distributors ahead of the renewal due dates
Manage forecasts and pipeline, record sales activity, schedule follow-up activities as needed, and track customer data using company-standard CRM tool
Work with Finance, Deal Desk, Legal, and Operations teams across the region to facilitate deals and make sure all necessary information is available
Work closely with the Account Managers on updating each other on progress and agree on next steps
Perform additional calls to top accounts agreed with the Account Managers throughout the year to ensure visibility in the account, environment and secure a higher renewal rate as well as keeping a close relationship with the customers
Maintain an up-to-date knowledge of the industry, as well as Red Hat's competitive position
Required Skills
Prior experience in a sales role in public sector preferred
2+ years experienc
📌 Renewal Sales Specialist (Bologna)
🏢 Altro
📍 Bologna
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