Role Responsibilities

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- First-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations.
- Direct operational support.
- Coordination of external support: operational supervision, alignment, shadowing, and training activities.
- Alignment of devices, domains, and group policies; management of cross‑functional projects such as printers, badges, and IT registry.
- Management of IT equipment orders.
- Updating and maintenance of the inventory (over 800 leased PCs).
- Management of more than 200 mobile devices (phones, SIM cards, etc.).
- Active participation within the team.
- Documentation activities (company inventory, non-conformity management, SOP updates).
- Evolution and improvement of the ticketing platform.
- Improvement of response times and methods for ticket management.
- Analysis of alert emails and support on IP telephony systems.




- Preparation and configuration of client devices (new laptops, workstations, replacements).
- First-level support for clients and printers.
- Organizational and control activities (Disaster Recovery checks, Antivirus Console monitoring, Backup systems supervision).

Required Qualifications

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- Basic system administration knowledge, especially in Windows environments.
- Knowledge of networks, PCs (Windows and Linux), and VMware.
- Precision, reliability, and confidentiality.
- Good command of the English language.
- Flexibility and dynamism.
- Preferably 4–5 years of experience in the role.

Benefits

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- Company benefits: Flexible working hours, lavoro da remoto options, and meal vouchers.
- Continuous training through our e-learning platform.
- Career opportunities thanks to internal job postings and job rotation paths.
- Events and social activities such as music, art, special guests, sport

📌 427030 - IT HELP DESK TEAM LEADER (Brescia)
🏢 Adents
📍 Brescia