Job PurposeA member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.

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Responsibilities
- Embrace a culture that puts the client experience first and foremost
- Execute strategies that drive client retention, engagement and repeat purchases
- Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp




- Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint
- Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
- Focus on sales targets acting as a true Brand Ambassador within our virtual boutique
- Assist clients with all post sale inquiries including delivery, returns, repairs, and refunds
- Work to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessions
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Partner with Client Service Team Leader to escalate incidents as appropriate
- Partner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requests
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📌 Digital Client Service Advisor (Turbigo)
🏢 Prada Group
📍 Turbigo