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Aftersales Technical Assistant (Level 2)
MISSION
As part of Stellantis' Technical Assistance team, the
Technical Assistance Specialist
provides remote
support to dealers in diagnosing and repairing complex technical issues
on customer vehicles.
Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.
This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.
MAIN ACTIVITIES:
Provide expert
remote support to dealers
on complex vehicle technical cases.
Handle and resolve
technical assistance tickets , ensuring timely and accurate responses.
Undertake field missions based on issue complexity, supporting dealers directly when required.
Assist Country Technical Delegates during assignments when Lead Assisters are unavailable.
Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.
Ensure service continuity by managing tickets or activities for absent colleagues when needed.
TECHNICAL REQUIREMENTS:
Technical Diploma or Bachelor's degree in Engineering
3-5 years of experience
in a related technical field.
Knowledge of the
ENGLISH language (at least B1/B2 level) - Required
Solid practical and theoretical knowledge of automotive technology.
Strong analytical and reporting abilities.
Experience using
diagnostic tools
(e.g., Diagbox, WiTech) and interpreting wiring diagrams.
Strong customer focus and cost awareness.
Excellent organizational and coordination skills within cross-functional teams.
Effective communicator — both written and v
📌 Aftersales Technical Assistant (Rivalta di Torino)
🏢 Stellantis
📍 Rivalta di Torino
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