Please note that this opportunity requires relocation to our Luxembourg office.About usSatispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.What you'll be doingAs our Collection Manager – Consumer Credit, you’ll be the person who owns and evolves our end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning.Here's what your day-to-day will look like:Design and execute data-driven collection strategies – Leveraging advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types.Develop AI-powered collection approaches – Driving the adoption of AI to enhance next-best-action logic, predictive contact strategies,



and intelligent prioritization of accounts.Personalize customer engagement & tone of voice – Defining and implementing differentiated communication strategies, adapting tone, channel, and timing based on customer behavior.Optimize performance and ROI – Owning key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive.Guarantee service levels and compliance – Ensuring all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness.Manage stakeholders and ecosystem – Collaborating closely with Finance, Product, Data, and Legal teams, while managing external partners like collection agencies.Who we're looking forWe need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in Does this sound like you?Deep experience in

📌 Collection Manager – Consumer Credit (Milano)
🏢 Satispay
📍 Milano