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The Brand Insights Analyst has the mission to deliver insightful data to our high-service customers via the Launchmetrics products and services. Combining advanced industry knowledge (Fashion, Lifestyle & Beauty) with data, the Brand Insights Analyst will build and own customer relationships with the support of their manager, acting as a trusted partner for our customers to provide data-driven recommendations and support their initiatives to drive their marketing and communication strategy.
What You’ll Do
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- Be an expert on platform functions and data to become a strategic advisor for clients, continuously driving value and ROI—connecting their goals to outcomes and developing relationships with multiple stakeholders and customer teams.
- Ensure that direct management is up-to-date on clients documentation, reviews, reports,
and risk and collaborate with direct managers to prepare regular account reviews with clients to ensure communication around priorities, reporting, data, and platform needs.
- Support direct managers for day-to-day tasks linked to accounts with larger revenue while being accountable for its own accounts portfolio of smaller revenue.
- Make sure to deliver customers’ reports & analysis on time and ensure that the data delivered to customers is accurate by conducting regular checks and liaising with internal teams to improve queries & data capture.
- Proactively act as a timekeeper within its own team to make sure that all customers receive feedback in reasonable timing no matter the type of requests.
- Act as the main customer contact for training on the Launchmetrics products, update of customers contacts lists, as well as questions on data/scope of work.
- Collect customer needs and share feedback around products, new KPIs and measurement analyses to internal teams, piloting new developments alongside cu
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