Job Purpose

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A member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.

Responsibilities

Embrace a culture that puts the client experience first and foremost

Execute strategies that drive client retention, engagement and repeat purchases

Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp





Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint

Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued

Focus on sales targets acting as a true Brand Ambassador within our virtual boutique

Assist clients with all post‑sale inquiries including delivery, returns, repairs, and refunds

Work to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessions

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Partner with Client Service Team Leader to escalate incidents as appropriate

Partner with Store Operations in supporting the management of client queries, including complaints, requests for post‑sale assistance, availability and other merchandising request

📌 Digital Client Service Advisor (Roma)
🏢 Editoria e industria tipografica
📍 Roma