Your Responsibilities

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Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls

Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation

Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities

Manage and prioritize technical cases according to customer impact and defined Service Level Agreements

Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues

Collaborate with internal teams to improve troubleshooting procedures and service quality

Your Qualifications & Skills

Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role

Strong troubleshooting, analytical, and problem-solving skills.

Clear written and verbal communication skills,



with the ability to guide technicians remotely

Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment

Customer-focused, proactive, and structured approach to work

Ability to work independently and within an international team

Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays

Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage

Professional fluency in English and either German or French is mandatory

OUR COMMITMENT

Innovative work environment in a young, dynamic team

High-tech projects in the future-proof sector of e-mobility

Opportunities for advancement in a growing company

A wide range of further training opportunities

Total compensation starting from € 38,000 gross

📌 Technical Support Agent (Bolzano)
🏢 Alpitronic
📍 Bolzano