Your Tasks

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- Ensure a deep understanding of customer service and supply chain processes, identifying opportunities to improve efficiency, customer satisfaction and service performance.
- Analyze order-related data, product availability, service performance and operational flows to proactively identify issues and implement corrective actions.
- Develop and strengthen collaboration with key customers, building strong relationships with customer supply chain teams and acting as a trusted business partner.
- Monitor and analyze key performance indicators (Service Level, On Time Delivery, distribution costs, customer-specific KPIs), defining action plans and driving continuous improvement.
- Coordinate the flow of logistic information between internal and external stakeholders, ensuring transparency and effective communication.
- Understand customer needs and translate them into efficient, scalable solutions, including the adoption of new tools,



technologies and ways of working.
- Collaborate cross-functionally with Sales, Planning, Logistics and other functions to ensure alignment and successful execution of customer‑centric initiatives.

Your Profile

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- Analytical mind‑set, as well as effective communication and conflict‑resolution skills.
- Self‑motivated and great at analysis, with consolidated analytical and reporting skills.
- Strong understanding of supply chain principles and best practices.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Proactive, pragmatic, and results‑driven, with a focus on creative problem‑solving.

Requirements

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- Bachelor’s degree.
- 3 to 5 years of experience in the Supply Chain department of a FMCG company.
- Good knowledge of SAP SD (Sales & Distribution).
- Strong Microsoft skills (Microsoft Office – Micros

📌 Customer Collaboration (Milano)
🏢 Beiersdorf
📍 Milano