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Job Category Reservations
Location Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP
Schedule Tempo pieno
Located Remotely? N
Position Type Management
Pay Range: RAL 35. €
Job Summary
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management
- 5 years experience in Reservations or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Conducting Daily Reservations Sales Activities
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
- Uses negotiating
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