JOB PURPOSE

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Lead, coach and empower a team to achieve deliver exceptional customer experiences, sales excellence and ensure efficient store operations through positive and collaborative leadership.

RESPONSIBILITIES

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- Act as a true Prada Ambassador and role model, consistently demonstrating the brand’s values and commitments.
- Coach, lead and inspire Beauty Advisors to achieve their sales targets.
- Monitor KPIs and provide qualitative feedback to elevate performance.
- Oversee inventory management (stock, testers, samples, and other selling tools) to prevent shortages or loss.
- Develop and maintain strong relationships within colleagues and foster a collaborative environment among all store categories.
- Drive, motivate and create a positive working atmosphere within the team.
- Ensure exceptional and personalized client experience, building strong relationships and driving client loyalty.
- Handle client requests,



concerns and objections with professionalism and expertise.
- Collaborate with CRM team to enhance client loyalty.
- Continuously upskill to adapt to luxury, beauty and brand values.

KNOWLEDGE AND SKILLS

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- Proven experience in beauty retail.
- Passion and strong knowledge of beauty & fragrances categories.
- Leadership and coaching skills, with the ability to elevate team performance.
- Data-Driven mindset with solid understanding of KPIs.
- Commitment to fostering an inclusive environment and leveraging Diversity, Equity and Inclusion.
- High cross-cultural agility, with the ability to adapt communication and leadership style to diverse teams and clients.
- Make-up Artist certification is considered a plus.
- Fluent spoken English expected. Other languages are desirable.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for

📌 PRADA Counter Manager Beauty, Milan (Milano)
🏢 Pvh Italy
📍 Milano