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We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele. In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren't just looking for someone to fix computers; we are looking for a proactive partner who can:
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- Listen & Evaluate: Truly understand the needs of our team and translate them into technical reality
- Advise & Innovate: Offer expert guidance to overcome daily business challenges
- Deliver Excellence: Drive projects from initial concept to a successful, robust conclusion
If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.
Responsibilities
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- Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely,
interfacing with vendors for resolution when necessary
- Service Maintenance: Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties
- User Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly
- Security & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policies
- Asset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requests
- Technical Support: Offering technical assistance to clients or groups as needed
Requirements
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- Education: A degree in Computer Science or a high school diploma
📌 IT Technician, Castello di Casole (Casole d'Elsa)
🏢 Belmond
📍 Casole d'Elsa
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