Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un robusto profilo etico, siamo leader e innovatori nel settore.

Overview:

You will act as an ambassador for the brand in our Milan Rinascente corner. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly and annual sales targets.
- Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
- Ensure that all Stella clients receive a unique and luxury in-store experience, satisfaction in line with company values and the “Style it like Stella” selling method.
- Communicate effectively with clients to understand and manage their needs,



exceeding their expectations.
- Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Proactively manage and develop CRM activities alongside your personal client portfolio.
- Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor.
- Understand all policies, procedures and compliance.
- To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
- Presentation must be in line with company's uniform and grooming standards.
- Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work.

📌 Client Style Advisor (Monza)
🏢 Stella Mccartney
📍 Monza