To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, and managing the activities of the department.
RESPONSIBILITIES
BUSINESS
- Ensure an exceptional welcome and customer service, fostering cross‑selling among the product categories.
- Analyze the department performance and define the actions required for achieving the business objectives.
- Give commercial suggestions to SM.
- Drive the team to exceed their KPIs.
- Be constantly up‑to‑date on market trend and share insights with relevant functions.
- Foster the ecommerce channel development.
CUSTOMER
- Ensure high levels of customer satisfaction through excellent service.
- Strengthen customer loyalty by engaging and supporting the sales team in clientelng activities and gaining new local customers to grow department sales.
TEAM
- Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
- Ensure effective communication and encourage information sharing and development of ad‑hoc morning briefing.
RETAIL
- Guarantee an in‑depth product knowledge within the department, working with the relevant functions to support product/ collection training needs.
- Provide feedback and focused suggestions on department needs to the Store Manager.
- Ensure effective and efficient back‑of‑house organization for the department and be responsible for protecting the company’s assets as well as the staff grooming standards to be ensured.
KNOWLEDGE AND SKILLS
Passion and knowledge of the managed product category
Business driven
Team player with the ability to lead and influence peers
Natural ability to serve our client
Confident, enthusiastic and positive
Problem solving
📌 PRADA Team Manager, Milan (Lombardia)
🏢 Pvh Italy
📍 Lombardia
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