Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)
Florence, Metropolitan City of Florence, Italy
About the job
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1,050 / month
Includes:
- Monthly holiday & Christmas allowances
- Meal allowance (7 per working day)
- Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)
- Health insurance from day one
- Potential productivity premio (performance-based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1,379.00 / month
Includes:
- Higher base salary (no apartment benefit)
- Monthly holiday & Christmas allowances
- Health insurance from day one
- Potential productivity bonus (performance-based)
Training Information
- Schedule: 8 hours/day
- Training content includes system onboarding, customer management, product training & on-the-job practice
- Training allowance: 42.72 per day
- Payment is made only if training is fully completed
Worki
📌 Work in Portugal (Firenze)
🏢 Cross Border Talents
📍 Firenze
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