Job description

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Join our team dedicated to the Customer Relationship Center, supporting business transformation and digitalization projects in an international context.

Responsibilities

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- Deliver requirements documentation for CRC‑related projects
- Write and refine user stories and epics for development teams
- Prepare configuration guidelines for system implementation
- Support development and testing phases, ensuring requirements are met
- Collaborate with business partners and IT teams to translate business needs into application requirements
- Identify gaps in existing functionalities and propose improvements
- Ensure security and compliance requirements are considered in solution design
- Provide training and documentation to end users and support teams

Profile

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- 5‑7 years of relevant experience as a Business Analyst, preferably in international projects
- Experience in requirements gathering, documentation,



and process improvement
- Experience in Customer Relationship Center
- Experience with configuration guidelines and supporting development/testing phases
- Experience in business transformation or digitalization projects
- Experience with technical teams and understanding of IT landscape
- Bachelor’s degree in Business, Information Systems, or equivalent
- English and Italian fluent
- Strong analytical and problem‑solving skills
- Adaptability in multicultural environments
- Experience with generative AI tools is a plus

What We Offer

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- An international community bringing together 110+ different nationalities
- An environment where trust has a central place: 70% of our key leaders started at the first level of responsibilities
- A robust training system with our internal Academy and 250+ available modules
- A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
- Susta

📌 BA IT (Milano)
🏢 AMARIS GROUP
📍 Milano