GUEST SERVICE AGENT

Mandarin Oriental, Lago di Como’s Guest Service Agent is in charge of welcoming and registering guests.

DUTIES AND RESPONSIBILITIES
- Welcome and register guests upon arrival according to hotel standards.
- Assist and escort guests to their rooms or their destination within the Resort.
- Provide quality service by responding to guests’ requests promptly, efficiently and courteously.
- Deal with enquiries both in person, over the phone and via e-mail.
- Address, check and register special guests’ preferences recorded in PMS.
- Provide pre‑arrival support for upcoming guests.
- Anticipate guests’ needs to provide an exceptional and unique guest experience in line with MOHG standards.
- Support the Concierge Team in offering recommendations for restaurants and activities.
- Review invoices and accounts according to hotel policy and procedures.
- Take payments and handle cash float properly as outlined in the MOHG Controller’s manual.
- Show co‑operation and support to all the Resort colleagues.
- Stay current with developments,



procedures and news through Hotel communication channels.
- Perform any other reasonable duty as required by the Management Team.

REQUIREMENTS

Mandatory:
- Previous experience in luxury hospitality in the same or similar position.
- Full proficiency in English and Italian; an additional language is preferred.
- Excellent guest service attitude.
- Good computer skills.
- Ability in multitasking and time‑management.
- Charming and outgoing personality with elegant manners and excellent communication skills.
- Brilliant teamwork skills and attitude.
- Able to stand for extended periods of time.
- Flexible schedules and working hours; willingness to work on week‑ends and holidays required.

DESIRABLE
- Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area.
- Very good knowledge of transportation options and airport.

AVERAGE GROSS MONTHLY SALARY

€1,850.00

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📌 Guest Service Agent (Como)
🏢 Mandarin Oriental
📍 Como