- Own a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.
- Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
- Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.
- Oversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.
- Turn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.
Requirements
- 4 to 10 years in Key
📌 Customer Success Manager (Milano)
🏢 Jobtailor
📍 Milano
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