We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan offices we are searching for an L&D; Specialist who will report to the L&D; Director.

In this role, you will play a pivotal part in supporting our worldwide (WW) training initiatives across all brands (including Mail Boxes Etc., This is a 360-degree role bridging strategic framework design, data analytics, and operational execution to ensure our network achieves peak performance.

As our L&D; Specialist, your mission is to design, implement, and measure learner-centered, performance-based solutions. You will champion a modern, AI-driven learning experience that is fast-forward, innovative, and perfectly aligned with our global business goals.

25.000–€ 32.000 gross annual salary + premio + benefits.

Final compensation will depend on experience, skills,



and internal equity criteria aligned with our compensation framework.

Identify global training needs. Design and implement blended (face to face and online learning) methodologies like workshops, role-play, business games, simulations, across multiple channels (classroom, online, field meetings).

Global Collaboration: Partner closely with local L&D; Managers and business partners worldwide to ensure a consistent, high-quality learning experience tailored to both corporate employees and the franchisee network.

Tech & LMS Innovation: Contribute to shaping our Learning Management System (LMS) structure to optimize user experience. Stay ahead of the curve by introducing new processes, tools, and AI-driven learning technologies to boost learner productivity.

Analytics & Measurement: Develop and execute comprehensive measurement strategies to demonstrate the tangible business impact of our learning solutio

📌 Learning & Development Officer (Milano)
🏢 Fortidia
📍 Milano