Location: Liscate (Milan)
The role
As a Critical Operations Manager (COM) , you will be responsible for managing critical operations activities within the Data Center , ensuring the safe and continuous operation of the facility and the delivery of a high-quality service to customers and users.
You will lead the Critical Operations team , manage relationships with customers and suppliers , and ensure maintenance and operational activities are performed according to company processes, methods, and safety standards .
Key Responsibilities
- Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery
- Lead and manage the Critical Operations team
- Monitor site operations through BMS and PMS platforms
- Manage routine activities on electrical and mechanical equipment
- Ensure timely and effective responses to customer and user needs
- Ensure all scheduled maintenance activities are completed on time
- Manage critical situations and extraordinary operational activities
- Plan and manage technical tasks and equipment




- Apply maintenance processes and operational methods
- Verify compliance with safety standards and the correct use of PPE
- Manage relationships with customers and suppliers
- Attend periodic meetings with customers
- Prepare and maintain operational documentation , including RCA, SOP, MOP, EOP, and reports
- Manage customer cases through NetSuite and activities through Modius
- Support the development of the technical and interpersonal skills of team members

Required Skills and Background
- At least 5 years of experience in maintenance activities within an industrial environment ; experience in critical environments is an advantage
- Good knowledge of critical infrastructure maintenance and repair activities
- High school diploma or University degree in Electrical or Mechanical Engineering
- Strong knowledge of safety regulations and the correct use of PPE
- Customer-oriented mindset and

📌 Critical Operations Manager (Milano)
🏢 STACK Infrastructure
📍 Milano