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Ibrido (Formigine, Emilia-Romagna, Italia)
We are looking for our next Service Desk Manager Are you an IT professional with a passion for service excellence, structured processes, and people development? Do you thrive in dynamic, international setups? We want to hear from you
As we scale and evolve our organizational structure, we are looking for a key leader to guide our Service Desk team. You will ensure top-tier support for both our internal organization and international clients, driving continuous improvement across all operational workflows.
What you will do: People Leadership: Guide, motivate, and develop the Service Desk team, setting clear goals and fostering a collaborative, high-performance culture.
Process Ownership & ITIL: Manage and optimize Incident, Request, and Problem Management processes, ensuring strict compliance with Service Level Agreements(SLAs).
Enterprise Client Liaison: Act as a key escalation point, working closely with engineering teams, infrastructure specialists, and

📌 Service Desk Manager (Formigine)
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📍 Formigine