Senior Analyst - IT Support 1/2 livello

La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Location: Milan, Italy.

Responsibilities

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- Analyze and resolve first‑and second‑level incidents.
- Prepare, provide support, and deliver laptops and phones used by our employees.
- Manage escalated incidents or requests that require higher technical expertise or the involvement of subject‑matter experts internationally.
- Monitor activities using the internal incident‑management tool ServiceNow (open, manage, and close cases).
- Collaborate with international IT teams and participate in migrations and rollouts.

What you will love

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- A close‑knit team.
- Working in a dynamic, collaborative, attentive, and stimulating international environment.
- Supporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees).
- Working in a constantly evolving environment and supporting various IT projects.
- Interacting with various international corporate teams.

Qualifications

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- At least 3 years of experience, ideally in an IT services company.
- Good knowledge of the Windows operating system and laptop hardware.
- Demonstrated good interpersonal skills and ability to work in a team.
- Ability to work under pressure, appropriately manage priorities and available time.
- Autonomous, rigorous, motivated, and focused on internal customer satisfaction.
- Ability to summarize and manage multiple issues simultaneously.
- Effective communication.
- Critical thinking, providing suggestions.

Nice to have

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- Motivation and a positive mindset.
- Knowledge of the IT world.
- Expertise in providing IT support.
- Focus on internal customer satisfaction.
- A good level of English, both written and spoken.
- Knowledge of ServiceNow, willingness to travel occasionally, and willingness to work on exceptional weekends.

Benefits

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- Professional development opportunities, interesting work

📌 Senior Analyst (Milano)
🏢 Marsh Mclennan
📍 Milano