The candidate will join the Digital – IoT team , providing specialized technical support for IoT solutions and acting as a key point of reference for troubleshooting , root cause analysis and the continuous improvement of connected products and platforms. The role involves close collaboration with R&D;, Quality, Operations, Sales and Service teams, contributing to product reliability , customer satisfaction and the optimization of support processes across the full solution lifecycle.
Specifically, the candidate will be responsible for:
- providing specialized technical support for IoT solutions , handling troubleshooting and root cause analysis on devices, gateways, cloud platforms and application integrations, by analyzing logs, telemetry and diagnostic data;
- supporting subsidiaries and customers in the configuration , commissioning and validation of IoT devices and solutions , remotely and on site, and coordinating support requests to ensure priorities and SLAs are met;
- collaborating with R&D;, Quality and Product Management to identify, track and resolve product anomalies ,



and supporting the testing, validation and release of new products and features;
- drafting technical documentation and reports , including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions;
- providing technical support and training to colleagues , partners and customers and contributing to the continuous improvement of solutions and support processes;
- Excellent knowledge of IoT technologies and architectures , and of networking (TCP/IP, Ethernet, Wi-Fi, VPN);
- Strong skills in technical diagnostics and troubleshooting ;
- Good knowledge of data , log and system event analysis , cloud platforms and services, and embedded/connected systems;
- Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes;
- Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus;
- Strong customer orient

📌 IoT Solution Support Specialist (Brugine)
🏢 Carel Industries S. P. A.
📍 Brugine