12 ago
|
Iveco Group
|
Milano
12 ago
Iveco Group
Milano
Questa posizione è in Iveco Group
Il processo di selezione sarà interamente gestito Iveco Group.
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- Milan
- Hybrid
- Monthly salary: €55,000 - €60,000
I'm interested
- Milan
- Hybrid
- Monthly salary: €55,000 - €60,000
Job Description The Construction Machinery Department in Italy is looking for a Service Area Manager to provide technical support to the Italian dealer network, reporting directly to the Service Manager. The successful candidate will play a key role in strengthening dealer performance, supporting after-sales activities, and contributing to the continuous improvement of Kubota’s Construction Machinery products and services. Key Responsibilities
- Promote and support the implementation of Kubota’s after-sales service strategies across the dealer network.
- Provide technical assistance and guidance to Italian dealers and their service teams on the Construction Machinery product range.
- Act as the primary interface between dealers and Kubota factories for technical matters and escalations.
- Visit assigned dealers regularly to assess service performance, share technical expertise, and provide on-site support when required.
- Support dealers in diagnosing and resolving complex technical issues, both remotely and in the field.
- Collect, analyze, and report product quality and reliability issues, preparing statistics and technical reports for internal stakeholders and factories.
- Monitor service activities and contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.
- Collaborate closely with other members of the Service Department, sharing knowledge, best practices, and field experience.
- Deliver technical training sessions and support the development of dealer service staff competencies when needed.
Requirements Skills & Requirements
- Technical background in Mechanical, Electrical, Hydraulic, or Construction Equipment Engineering.
- Strong knowledge and hands-on experience with electrical and hydraulic systems;
📌 Area Service manager Northern Italy (Milano)
🏢 Iveco Group
📍 Milano