You will take our AI stack and lead its development and customisation for the Italian market.
This is a builder and do-er role . You will design, test and implement practical and compliant agentic AI solutions on top of foundation models document understanding, classification support, retrieval over our own procedures and tariff material, and agents that carry multi-step operational work end to end.
You are not being asked to train models from scratch. You are being asked to make models that already exist behave reliably enough that operations staff trust them with customs declarations, where being wrong has consequences.
Working closely with Operations, Transformation, IT and Group teams, you will turn business needs into scalable solutions.
Key Responsibilities
Develop and customise AI solutions for the Italian market, from prototype through to production ownership.
Be curious and prepared to self-learn to use generative-AI to build agents that make a difference to our business
Identify automation and decision-support opportunities across customs and business processes,



and size them honestly before building.
Design solutions using generative AI and large language models — retrieval, tool calling, structured extraction from customs documentation, and agentic workflows where they genuinely fit.
Own the evaluation. Define how we know a solution is working before it ships, and how we know a change has not made it worse. This is treated as core to the role, not an afterthought.
Manage pilots and implementation, and set the criteria for killing a pilot as clearly as the criteria for scaling it.
Monitor performance, inference cost, latency and business impact.
Collaborate with local teams, Group functions and technology partners.
Contribute to privacy, security and AI governance compliance, working with Group Legal and IT Security. You should understand how the EU AI Act applies to what you build, and be able to produce the documentation that goes with it.
Requirements

📌 AI Expert (La Spezia)
🏢 Customs Support
📍 La Spezia