Description
Fluency in The Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services. The TPA serves as the technical lead driving the design, deployment, and optimisation of scalable Sprinklr platform solutions including but not limited to Contact Centre as a Service (CCaaS).
The TPA is engaged early in our projects, working closely with the Customers, Engagement Managers, Solution Consultants, Implementation and Product teams. From supporting pre-sales scoping to solution delivery, TPA ensures that the solution architecture meets the customer's goals and provides support and inputs for creating scope of work.
Your Responsibilities
Solution design and implementation: Support the sales process by reviewing solution design. Evaluate implementation strategies and customise estimates for TPA-assigned accounts.
Provide consultation to stakeholders with appropriate design & solution approaches, managing technical implementation decisions, defining solutions,



and identifying critical risks throughout the engagement lifecycle.
Work with solution consultants and engagement managers to ensure solution designs meet customer needs.
Initiate and own the design of artifacts, Security compliance documentation etc. to build an adequate operational foundation.
Enterprise architecture: Analyse business and technical requirements to offer a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation. This framework will be essential and should be easy for consumption by the implementation team.
Work closely with the stakeholders to map out solution builds. Align technical architecture with business goals and act as a trusted advisor to customers.
Implementation of Best Practices and Templates: Implementing best practices and configuration: Guarantee instance health by verifying configuration and workflow, Sprinklr best p

📌 Technical Platform Architect (Milano)
🏢 Sprinklr
📍 Milano