pulliities:br/Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity /liliissues.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user /lilidevices.Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla /lilicements.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote ass /liliistance.Administered approved software installations, updates, and security patching in coordination with IT p /liliolicies.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN /liliclients.Ensured compliance with security protocols, antivirus monitoring,



and desktop policy enfr /lilircement.Offered VIP support and acted as the primary onsite contact during critical escalations or /lilioutages.Supported printers, scanners, and peripheral devices, including troubleshooting and routine main /lilitenance.Assisted with Active Directory tasks, basic user account management, and smart hands /lilisupport.Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re /liliference.Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h /liliandling.Followed ITIL practices for incident, problem, and service request management in corporate envir /li /ul /p #J-18808-Ljbffr

📌 Information Technology Support Specialist (Padova)
🏢 Sharp Brains
📍 Padova