Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. **Support will be in Ukrainian & English, applicants need to speak both languages.** **Responsibilities**: - Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints,



provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers **Requirements**: - Fluent Ukrainian language, advanced English speakerCollege degree or above
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry

📌 Customer Service Representative (Ukrainian & (Provincia di Bergamo)
🏢 Binance
📍 Provincia di Bergamo